Good Customer Service for Your Restaurant
It is absolutely impossible to operate a successful restaurant without excellent customer service. The best restaurant in the world have come to the top of their industry, providing clients with excellent food, elegant and fashionable and most importantly, exceptional customer service.
It is well documented that if a customer has a positive experience at the restaurant say between 40% and 60% of people who know about this experience. Conversely, customers who have a negative experience would say about 95% of people who know and usually describes the event in more detail. There is no simple way to calculate exactly how much revenue is lost really bad, “said by word of mouth” advertising, but the average cost 35% more money to attract new customers to the restaurant you do to attract previous customers.
While the food quality and cleanliness of the restaurant which is very important for customers, service levels have the greatest influence on the perception of customers if they have a positive or negative experiences.
Most people return to a facility that provides mediocre food and great service, but rarely returned to the restaurant with mediocre service and good food.
Experience guests began to eat outside the restaurant with the appearance of the installation. A park, clean and illuminated with clear signage will be a sign of a restaurant that prides itself on its establishment.
The experience of his client continues at the front door by the host or hostess welcomes you to the restaurant. Instead of forcing the guests to speak first, the hosts were friendly and welcoming will welcome guests to a restaurant with a smile and pleasant greeting.
From there the server is attentive and friendly and charming hold climate began to enter the menu and restaurant concept. A good server can provide advice, explain the menu ingredients and ultimately affect the decision of its host.
Up-selling is a simple technique from the sale of additional items or increase the value of items purchased. A good server can provide guests with a unique dining experience and the control increased by 20 to 30%.
Once an order has been received, it is time for the server to become a project manager. Time of arrival, drinks snacks and meals can be a hard balancing act, but it’s very important for a good guest experience.
Sometimes things do not go as planned and there could be delays and errors that affect eating the guests’ or beverages. Ensure that guests are full of information about the progress of dinner is the best way to smooth out any “wrinkles” and avoid any escalation.
It is very important to make a positive impact if the client was on his way out of the restaurant because he was on the way in. Each team member should be able to hope that every guest is well and thank you for coming to the restaurant. This gives a very strong perception of gratitude and welcome when 10 people who want a good night as the head of the door.
One, the most popular items however, rarely practiced outstanding customer service is the service team. Team Services states that “everyone in the restaurant’s role is to ensure that each client has a fantastic experience.” In practice, each server has a “part”, but is responsible for maintaining the level of service throughout the restaurant. Basically, instead of having a server, each table has a service from the entire team.
The ultimate goal of every restaurant is to offer quality food in a creative environment, served with sincerity through exceptional service. More and more customer service program “anticipate” the needs of customers, the better equipped it is to provide an exceptional dining experience every time. Consistently provide outstanding customer service, restaurant almost ensure its success.
In an industry constantly changing and evolving, “one is kept constant. The better level of service offered to customers, the more likely they are, and who they know, they keep coming back.